3E | Trust Center
Trust Center

Trust at 3E

Security and trust are foundational to how we build and operate our technology. Our information security program is structured around the ISO 27001 framework and the NIST Cybersecurity Framework, guiding how we approach risk management, vulnerability management, penetration testing, and data protection. Compliance requirements including SOC 2 and GDPR are maintained and audited annually.

3E operates a responsible AI governance framework aligned with the EU AI Act and NIST AI RMF, and is pursuing ISO 42001 certification. We apply a human-over-the-loop approach, ensuring human accountability is embedded across all AI systems — from design through operation.

5,000+
Customers
99.9%
Uptime SLA
50+
Countries Served
24/7
Security Operations
[email protected] Privacy Policy

Compliance

SOC 2 Type 2

Service Organization Controls (SOC 2) (Type II) trust services principles for 3E Exchange and general IT service and organizational security controls common across our full product suite.

GDPR

3E is certified under the EU-US and SWISS-US Data Privacy Framework (DPF), and compliant with GDPR

TISAX

The ENX Association supports with TISAX (Trusted Information Security Assessment Exchange) on behalf of VDA the common acceptance of Information Security Assessments in the automotive industry. The TISAX Assessments are conducted by audit providers that demonstrate their qualification at regular intervals. TISAX and TISAX results are not intended for general public. For the 3E Europe GmbH confidentiality, availability and integrity of information have great value. We have taken extensive measures on protection of confidential information with Very High Protection Needs. The result for the Scope ID and Assessment ID is exclusively retrievable over the ENX portal. : https://portal.enx.com/en-US/TISAX/tisaxassessmentresults

ISO

ISO 9001 certified for 3E Protect obtainment and 3E ERD Authoring services.

Resources

3E AI Platform

Architecture and Security

3E Protect

Application Security and IT Controls

3E Exchange

Application Security and IT Controls

3E ERC+

Data Security and IT Controls

3E ERD

Application Security and IT Controls

3E Generate

Application Security and IT Controls

3E Insight for Chemicals

Application Security and IT Controls

3E Notify (3E Generate)

Application Security and IT Controls

3E Notify for Poison Centres (SAP)

Application Security and IT Controls

SOC 2 Type II Report

Monitoring

Continuously monitored by Secureframe
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Subprocessors

AWS

Cloud Services Infrastructure

Azure

Cloud Services Infrastructure

Zendesk

Customer Support

Salesforce

Okta

Secure Identity for Employees and Customers

FAQs

The 3E Information Security Program protects the integrity and confidentiality of information, products, and computing facilities. The Information Security Policy is based on the ISO 27000 and NIST 800-53 security frameworks covering: data security; communications security; software use and virus protection; intellectual property and privacy rights; encryption; backup, archival storage, and disposal of data; physical security; systems contingency planning and disaster recovery. Our AI platforms are governed by ISO 42001. These policies have been approved by management, have been communicated to the appropriate constituents and are regularly reviewed.
Cybersecurity risk assessments are performed quarterly by a third party to assess both internal and external threats and 3E’s current security posture. Inherent risk factors, as well as remediation recommendations are reported quarterly to the CEO and board of directors. 3E also leverages Rapid 7 Insight's threat assessment modules to perform risk assessment of internal assets, cloud and external scanning of websites. Annual SOC 2 audit certification ensures that 3E maintains a strong security posture.
3E is committed to maintaining the confidentiality, integrity, and security of personal information collected and processed during business interactions. 3E is compliant with GDPR and is annually certified under the EU-U.S, UK, and Swiss-U.S Data Privacy Framework and adheres to regional privacy regulations.
We implement strong encryption protocols to protect your data both in transit and at rest. All data transmitted through our platform is encrypted while in transit over HTTPS utilizing industry standard encryption technologies(RSA 2048,TLS 1.2).Databases are encrypted at rest and storage utilizing AES 256.
Yes. As a regular course of Information Risk Management, 3E conducts frequent scanning of the infrastructure for technical vulnerabilities. Scans are conducted against the public-facing infrastructure using the Rapid 7 Insight VM and CloudSec tools and against the entire on-prem and cloud infrastructure on a weekly basis. Discovered vulnerabilities are assigned a risk rating according to the Common Vulnerability Scoring System, and further analyzed to discover any false-positive designations, and the severity of the vulnerability risk based on the classification of the data associated with the system scanned. Third Party application penetration tests are performed on a rotational basis in accordance with the risk and classification of the system and data it processes.
Here3E handles all hosted data backups, including: Transaction logs every 20 minutes * Full SQL backups daily * Additional server backups daily/weekly depending on criticality *Backups are immutable and stored across on‑prem, AWS S3, and AWS Glacier with multi‑tier retention.
The majority of our platform applications support federated SSO (SAML 2.0 / OAuth/OpenID Connect). When SSO is not used, complex passwords are required. MFA for customers is handled via their own identity provider.
3E maintains a defined and structured Security Incident Response Plan (SIRP) designed to ensure business continuity, support security breach containment, and guide disaster recovery efforts. The plan applies to any serious technical event that could affect 3E’s ability to serve its customers. A high-level outline of the process deployed in the event of a serious technical incident (security, or otherwise) that could impact our ability to service our customers is as follows: 1. Event investigation 2. EOC Response Team notification, activate EOC, as required 3. Data source analysis (internal/external) 4. Event quantification 5. Response deployed 6. Recovery initiated 7. After action analysis and reporting
3E will use its best efforts to immediately report any actual loss, unauthorized disclosure or unauthorized use of clients confidential information within two (2) business days of the date that 3E (including any of its employees or agents except those causing the Breach) becomes aware of the breach or as soon as possible in the event of law enforcement directives as it pertains to their investigation or evidence gathering. The Service Provider report to the client will include the then known details of the Breach including what corrective action, if any, is being undertaken. 3E shall be responsible for investigating all unauthorized uses and disclosures of client’s Confidential Information maintained by Service Provider and reporting the findings of that investigation to the client.
Data is protected through strong encryption and strict access controls. All data is encrypted while in transit using HTTPS with industry‑standard RSA‑2048 and TLS 1.2, and at rest using AES‑256 encryption. Access to 3E systems and customer data is governed by least‑privileged access, with permissions limited to the minimum necessary and managed through a formal workflow for authorizing, modifying, and revoking access.
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Monitoring

Security Monitoring and Detection

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Risk assessments are conducted
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Assessment and Treatment
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Change Management

Approval for System Changes
System changes are approved by at least 1 independent person prior to deployment into production.
Segregation of Environments
Development, staging, and production environments are segregated.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

AI System Monitoring and Oversight

AI Policy is established and maintained
An AI Policy is established and maintained.
External communication channels
External communication channel is established to communicate with customers.
Statement of Applicability
A statement of applicability (SOA) is documented and maintained.
AIMS Established and Maintained
An AIMS Manual is established and maintained.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Access Security

Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Organizational Management

Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at least annually.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.

Risk Assessment

Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Network Security

Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.

Confidentiality

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Availability

Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.